pasang123Frequently Asked Questions
Users of pasang123 ask questions about account setup, payment methods, game rules, security, and how our platform works. This FAQ page answers the most common questions we receive. Whether you are new to pasang123 or already have an account, you will find practical answers here.
This page covers account registration, KYC verification, deposits and withdrawals, game rules, and account security. If your question is not answered here, contact our support team via live chat or email. We are available in English and Indonesian.
For detailed information about our service availability and jurisdiction restrictions, read our Legal NoticeFor the full terms of use, see our Terms and ConditionsFor how we handle your personal data, see our Privacy Policy
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank virtual accounts
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
Account and registration
We at pasang123 require a government-issued photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload these documents via your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will ask you to resubmit. Once verified, you can deposit and withdraw without further delays.
On the login page, click "Forgot your password?" and enter your email address or username. We will send a password-reset link to your registered email. Click the link and create a new password. The link expires after one hour. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account.
No. We at pasang123 allow one account per person. If we detect multiple accounts linked to the same identity, email, phone number, or payment method, we will close all but one and may forfeit balances. This policy protects our users and complies with anti-fraud standards. If you need to close an account and open a new one, contact our support team first.
Payments and transactions
Log in to your pasang123 account and go to the Deposit page. Select your payment method (local payment, online payment, or e-wallet). Enter the amount and confirm. You will be redirected to the payment app or website. Complete the payment in the app. Once confirmed, the funds appear in your pasang123 account within seconds. If the deposit does not arrive, check your payment app for confirmation and contact our support team with your transaction ID.
We at pasang123 do not charge deposit or withdrawal fees. However, your bank or payment provider may charge a fee for transfers. For example, some banks charge a small fee for mobile banking transfers or virtual account deposits. Check with your bank or e-wallet provider for their fee schedule. Our platform does not add any markup or commission to your transactions.
We accept local payment, online payment, e-wallet, mobile banking, local payment, online payment, and virtual accounts from e-wallet, mobile banking, local payment, and online payment. Choose the method that suits you. E-wallets like e-wallet and mobile banking are instant. Bank transfers via local payment or virtual account may take a few minutes. All methods are secure and encrypted. If you have trouble with a payment method, contact our support team.
Withdrawal times depend on your payment method and bank. E-wallet withdrawals (online payment, e-wallet, mobile banking) usually arrive within minutes. Bank transfers may take one to three business days. During holidays like Idul Fitri or Idul Adha, processing may be slower. Once we process your withdrawal request, you can track it in your account history. If a withdrawal does not arrive after the expected time, contact our support team with your withdrawal ID.
Game rules and markets
Read our Terms and Conditions to understand how pasang123 works, what we require from you, and your rights. For football markets, understand that odds change and stakes are settled based on official match results. For live-dealer games like blackjack and Dragon Tiger, learn the basic rules before playing. For slots like Aviator and Sweet Bonanza, note that outcomes are random. Our support team can explain any rule you are unsure about.
We offer markets on Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other major tournaments. Markets include match winner, total goals, both teams to score, Asian handicap, and more. Odds are updated in real time. You can place stakes before kickoff or during live play. Check the match schedule in your account to see upcoming fixtures and available markets.
We offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger. Each table is hosted by a live dealer in a multi-camera studio. You can see the dealer and other players in real time. Tables have different stake limits to suit all budgets. Join a table, place your stake, and play. If you are new to live-dealer games, start with a low stake and watch a few rounds to learn the pace.
Our slot library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Each game has its own rules and payout structure. Outcomes are random and determined by a certified random-number generator. You can play for free in demo mode to learn the game before playing with real stakes. Set a budget and play within your means.
Security and account care
Contact our support team and request account closure and data deletion. We will verify your identity and close your account. Your personal data will be deleted according to our Privacy Policyexcept where we are required by law to retain records (for example, anti-money-laundering compliance). Data deletion may take up to 30 days. We will confirm when the process is complete.
Our support team handles English and Indonesian. You can contact us via live chat, email, or phone. Live chat is available during business hours. Email inquiries are answered within one business day. If you are in Jakarta, Surabaya, Bandung, or Medan, you may have access to local phone support. Choose the channel that works best for you.
If you have a promotion code, enter it during account registration or in your account settings under "Promotions" or "Bonus Codes". The code must be valid and not expired. Once applied, any eligible bonus will be credited to your account. Check the promotion terms to understand any conditions or wagering requirements. If a code does not work, contact our support team with the code and we will investigate.
We use encryption and standard security practices to protect your account and payment information. Never share your password or login details with anyone. Use a strong, unique password. If you suspect unauthorized access, change your password immediately and contact our support team. We can help you secure your account and review your transaction history for any suspicious activity.